We can help your SaaS company improve activation, expansion, retention and referral, delighting customers and securing monthly recurring revenue with our Customer Success services.
Now more than ever, it’s the service part of software-as-a-service that determines long-term success.
Customer Success is a strategy for understanding why your customers use your solution, and making it easier for them to achieve their goals. The better you understand and enable these goals (known as Desired Outcomes), the healthier your relationship with your customers. In practical terms, this translates into:
Customer Success has a huge impact, but few SaaS companies give it the attention it deserves.
Research has demonstrated that it costs 5x more to acquire a new customer, than retain an existing one. Additionally, the best SaaS companies continually upsell customers as they deliver more value, meaning the majority of their revenue comes from long-term, upsold and retained customers.
We’ll help you leverage Customer Success to grow your business in a faster, smarter way.
We’ll use surveys, interviews and analysis to uncover your customers’ Desired Outcomes, and feed that insight back into your overall growth strategy.
Help your customers get immediate and sustained value from your solution, by creating helpful content designed to guide them through your solution.
Find the most effective ways to solicit successful customer referrals, and leverage the power of the viral coefficient.
We’ll help you uncover your customer’s Desired Outcomes, and define a roadmap of smaller, actionable Success Milestones that will pave the way for their success.
© 2023 Cobloom Limited, All Rights Reserved.
Cobloom Limited, a company Registered in England & Wales: 08272586.
Cobloom.com is reader supported. When you buy through links on our site, we may earn affiliate commission.