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saas Customer Success services

We can help your SaaS company improve activation, expansion, retention and referral, delighting customers and securing monthly recurring revenue with our Customer Success services.

Why Customer Success?

saas customer success

Now more than ever, it’s the service part of software-as-a-service that determines long-term success.

Customer Success is a strategy for understanding why your customers use your solution, and making it easier for them to achieve their goals. The better you understand and enable these goals (known as Desired Outcomes), the healthier your relationship with your customers. In practical terms, this translates into:

  • Increased activation.
    Recurring revenue relies on customers getting value from your solution. Signing-up isn’t enough to unlock that value: they also need to activate, and start using your solution.
  • Successful account expansion.
    Customer success helps you to identify the right time to promote upgrade or add-on opportunities, and the best way to do it.
  • Predictable retention and recurring revenue.
    Successful customers are long-term customers, and a proactive customer success strategy is your best weapon in the fight against churn.
  • Accelerated customer referrals.
    Happy customers make the most effective referrals, and customer success is the secret to turning your customers into advocates and promoters, who become major drivers of new business.

Learn more about Customer Success

How We Can Help You

Customer Success has a huge impact, but few SaaS companies give it the attention it deserves.

Research has demonstrated that it costs 5x more to acquire a new customer, than retain an existing one. Additionally, the best SaaS companies continually upsell customers as they deliver more value, meaning the majority of their revenue comes from long-term, upsold and retained customers. 

We’ll help you leverage Customer Success to grow your business in a faster, smarter way.

saas customer insights

Customer Insights

We’ll use surveys, interviews and analysis to uncover your customers’ Desired Outcomes, and feed that insight back into your overall growth strategy.

saas customer success enablement

Success Enablement Content

Help your customers get immediate and sustained value from your solution, by creating helpful content designed to guide them through your solution.

saas customer referrals

Referral Strategy

Find the most effective ways to solicit successful customer referrals, and leverage the power of the viral coefficient.

saas customer success mapping

Customer Success Mapping

We’ll help you uncover your customer’s Desired Outcomes, and define a roadmap of smaller, actionable Success Milestones that will pave the way for their success.

grow your saas scaleupGrow Faster with Customer Success

Request a free consultation. First, we’ll listen to you, and develop our understanding of your business, goals and challenges. Next, we’ll identify opportunities you can seize to grow faster, and maximise marketing ROI. No strings attached.

Request Free Consultation